Last updated: April 24, 2017
Your privacy is critically important to us. At Loop Support, we have a few fundamental principles:
Like most website operators, Loop Support collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Loop Support’s purpose in collecting non-personally identifying information is to better understand how Loop Support’s visitors use its website. From time to time, Loop Support may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Loop Support also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users. Loop Support only discloses logged in user IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
We will never sell, rent, or share your personal information without your explicit consent, with or without personally identifying information. That includes any government (foreign or domestic) unless we are compelled by law. If we are required by law to disclose any of the information collected about you, we will attempt to provide you with notice (unless we are prohibited) that a request for your information has been made in order to give you an opportunity to object to the disclosure. We will attempt to provide this notice by email. We will independently object to overly broad requests for access to information about users of our site.
Loop Support records information about the currently active application or website on your computer. We record the following information: application name, website URL, window title, start time of activity, end time of activity, time of most recent user action, OS username, and computer machine name.
We occasionally need to read browser data from your integrated third-party customer support platforms (e.g. Zendesk, Desk, Salesforce Service Cloud). We do not (and never will) collect individual keystroke values, screenshots, or anything nefarious.
Loop Support collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Loop Support. Loop Support does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
For individual accounts, no other user can see any of your data or personal information. In the future, we may introduce features to allow sharing of data, but this will be voluntary and opt-in only. For team accounts, sharing of data is controlled by the administrator of the account. No one outside of your organization will have access to any of your data.
Loop Support may collect statistics about the behavior of visitors to its websites. Loop Support may display this information publicly or provide it to others. However, Loop Support does not disclose personally-identifying information other than as described below.
Loop Support discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Loop Support’s behalf or to provide services available at Loop Support’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Loop Support’s websites, you consent to the transfer of such information to them. Loop Support will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Loop Support discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Loop Support believes in good faith that disclosure is reasonably necessary to protect the property or rights of Loop Support, third parties or the public at large. If you are a registered user of an Loop Support website and have supplied your email address, Loop Support may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Loop Support and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Loop Support takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Loop Support, or substantially all of its assets, were acquired, or in the unlikely event that Loop Support goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Loop Support may continue to use your personal information as set forth in this policy.