Customer support, on demand

We’ll take care of customer support for you — faster responses, smaller backlogs, and happier customers.

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How it works

We help growing companies provide great customer support.

1. Learn

We use existing customer conversations to create a knowledge base, and we ask you questions to fill in the gaps. We’ll learn which tickets you want us to solve.

2. Answer tickets

We’ll solve routine tickets and collect insights — and we’ll let you handle the more sensitive issues, so your customers know how much they mean to you.

3. Improve

As your business grows, we'll work with you to provide the best support possible. We’ll stay in touch via email, Slack, SMS — whatever’s most convenient for you.

We integrate with these support platforms, and more!

We’ll keep you in the loop

Our customer support lets you focus on growing your business while understanding your customers’ needs.



 

Ticket tagging

Our AI and rule-based systems will automatically categorize tickets. We’ll escalate the tickets that you’d like to handle.


 

Easy onboarding

You don’t need to tell us twice. We’ll store ticket workflows in our knowledge base, and we’ll speak with your own brand voice.


 

Communication

We’ll stay in touch via email, Slack, SMS — whatever’s most convenient for you.


 

Surge protection

We’ll grow with you. If you expect a spike in support tickets, let us know and we’ll take care of you.

Funded by

Y Combinator

Pricing

Transparent, simple, and fair. Less expensive than staffing full-time agents.

We charge by the solved ticket — you'll only pay when the customer is satisfied, no matter how complicated the issue.


 

Standard

$2 - $5.50/ticket

  • Billed monthly or prepaid (10% discount)
  • Less expensive than hiring and training your own agents
  • Scales as your company grows
  • Account manager

Pro

  • Volume discounts
  • Custom pricing for simpler cases
  • Engineering consulting to improve your in-house support efficiency

Start optimizing your support with Loop Support.

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