Wagetap is an Australian mobile app that integrates with a company’s payroll so employees can access their income on demand. Their mission is to change how Australians get paid, manage debt, and control their finances.
In order to keep up with their app’s growth, Wagetap needed to expand their customer support team. When Loop started working with Wagetap, their team had 15 agents, all in the Philippines.
Since Wagetap is an early-stage startup, they wanted to hire agents with the flexibility and intelligence to deal with rapidly-changing workflows.
But once Wagetap posted their job opening, they were overwhelmed with hundreds of applications.
What went wrong?
Wagetap knew that they needed to find a screening solution that made it easier to identify great applicants.
Using Loop, Wagetap was able to understand how their candidates would perform in a support environment and filter out the candidates who weren’t the right fit. By sharing their custom Loop assessment with applicants, Wagetap was able to analyze applicants’ performance on both a ranked and individual basis, all populated in their Loop portal. From attention to detail and technical abilities to writing samples, it helped Wagetap understand if the candidate had the necessary skills to do the job before they spent precious interview time.
"Before, it took us a month to hire someone. Now it takes us a week, thanks to Loop!" - Charlotte, CSM at Wagetap
Loop gave Wagetap the confidence to know that the candidate they were interviewing was both skilled and a top contender.
After administering Loop’s assessment and verifying candidate culture fit in one interview, Wagetap was able to hire two customer support specialists in just one week!