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Identify the top 1% of your customer support applicants.

Loop identifies top customer support applicants with a simulator that's based on real-life situations.

Try our interactive demo

Helping these amazing customers:

1. Test

Predict performance

With one click, you can send Loop Challenge to your entire applicant pool and start predicting how well they’ll perform on the job.

2. Test

Rank your applicants

Loop Challenge goes beyond getting a question right or wrong by holistically viewing a candidate and ranking them based on your unique criteria.

We’ve designed Loop to fit your specific hiring needs.

Want to hire a great writer or tech whiz? We’ll tell you who has the strongest skills in each core support aspect, letting you make an informed choice based on your specific support needs.

3. Interview

Hire efficiently

Once the results are in, we'll display recommendations on who to interview. Our templates allow you to streamline the process of managing rejections and interview requests.

Loop integrates with your ATS, so you don't need to change your existing workflows — we provide value from Day One.

Resumes are hit-or-miss. Loop is accurate.

With one click, you can send Loop Challenge to your entire applicant pool and start predicting how well they’ll perform on the job.

77%

Faster time-to-hire

5x

Interviewer efficiency

21

Traits measured

100k+

Assessments given

Measure what matters

Writing

We identify applicants who communicate effectively in a support context — no run-on sentences, no jargon.

Problem-solving

Our interactive assessment measures how well candidates can handle unfamiliar real-world support scenarios.

Speed

We evaluate how quickly candidates can sift through information in CRMs and admin panels.

Aptitude

Loop evaluates fluency with basic web tools and functions, as well as the ability to quickly learn new skills.

Hire great support reps

Experience doesn’t correlate with performance.

Our skills-based assessment makes it easy to hire customer support agents who will:

Learn quickly

Accurately answer customer questions

Go above-and-beyond

Better candidate experience

Loop Support focuses on the candidate experience. That’s why our customers experience ultra-low drop-off rates of candidates.

“This is the first time I’ve had fun doing a skills assessment during the hiring process. Loved it! I enjoyed showing how I could easily manage real-life situations.”